The Smart City Hospitality

From Public Play Space Community


Jessika weber

The Netherlands
Purpose Activation.pngActivation
Purpose Interconnection.pngInterconnection
Purpose Collaberating.pngCollaborating
Purpose Raise awareness.pngRaise Awareness
Purpose Educate.pngEducate
Purpose Visualise needs.pngVisualize Needs
Purpose Simulate impact of decisions.pngSimulate Impact of Decisions
Purpose Decision making.pngDecision Making
Purpose Designing.pngDesigning
Co-Creation Co-analysis.pngCo-Analysis
Co-Creation Co-design.pngCo-Design
Co-Creation Co-implementation.pngCo-Implementation
Co-Creation Co-maintenance.pngCo-Maintenance
Co-Creation Co-monitoring.pngCo-Monitoring
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Outcome Decision making.pngDecision Making
Outcome Knowledge.pngKnowledge
Outcome Assesment.pngAssessment
Outcome Design.pngDesign
Outcome Inclusion.pngInclusion
Outcome Awareness.pngAwareness
Outcome Partnership.pngPartnership
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Mechanics Alternitive reality.pngAlternative Reality
Mechanics Role play.pngRole Play
Mechanics Rule based play.pngRule Based Play
Mechanics Location based.pngLocation Based
Mechanics Simulations.pngSimulations
Mechanics Mapping.pngMapping
Mechanics Geolocation.pngGeolocation
Mechanics Hypothesis.pngHypothesis
Mechanics Metagame.pngMetagame
Technology & Tools Analoge Tangibles.pngAnaloge Tangibles
Technology & Tools AR VR.pngAR / VR
Technology & Tools Audio Visual.pngAudio Visual
Technology & Tools Data AI.pngData AI
Technology & Tools Data Collection Visualization.pngData Collection/Visualization
Technology & Tools Digital Interface.pngDigital Interface
Technology & Tools Mobile.pngMobile
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Aesthetics Sensation.pngSensation
Aesthetics Imagination.pngImagination
Aesthetics Assemblage.pngAssemblage
Aesthetics Pysical activity construction.pngPhysical Activity / Construction
Aesthetics Realism.pngRealism
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Scale Metropolitan.png Metropolitan
Scale City.png City
Scale District.png District
Scale Neighbourhood.png Neighbourhood
Scale Street.png Street
Scale Undefined.png Undefined
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Audience Community.png Community
Audience Planning expert.png Planning Expert
Audience Stakeholders.png Audience Stakeholders
Audience Policy Makers.png Policy Makers
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Scope Individual.png Individual
Scope Small group.png Metropolitan
Scope Larger group.png Small Group
Scope Crowd.png Crowd
Scope Pre-defined.png Pre-Defined
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Besides urban tourism contributing to (local) economic prosperity, in recent years its negative impacts have grabbed the media headlines, with the discussion now focusing on overtourism, CO 2 emissions and waste, which harm the quality of life for residents and the experience quality for tourists. Current developments such as COVID-19 on the other site make the tourism industry very fragile and vulnerable. The Smart City Hospitality (SCITHOS) project addresses these issues by supporting cities to make the transition towards resilient and responsible tourism. By combining hospitality principles, simulation tools, apps and serious gaming techniques, city tourism in six cities - Amsterdam, Belgrade, Darmstadt, Goteborg, and Stavanger, Valencia - examined.

The SCITHOS framework serves as the reference point for context-specific discussions about urban tourism with the Smart City Hospitality Project. Based on extensive literature review and over 50 interviews with stakeholders in the six participating cities, the SCITHOS framework combines current thinking on sustainable development with thinking on city hospitality and resilience. The framework places the discussion of city tourism in a systems perspective to create a more holistic discussion of the role and impacts of tourism in a city. The project and game stimulate collaborative forms of decision- making, even for a subject like city tourism development, which has in recent years been characterised by its divineness.

The project was run between 2016 to 20219 and financed by the ERA-NET – JPI Urban Europe Project with a total budget of EUR 1.4 mio. Smart City Hospitality (SCITHOS) is developed in cooperation with the Dutch Centre of Expertise, Leisure, Tourism, and Hospitality (CELTH) and project partners Breda University of Applied Sciences, Western Norway Research Institute, MODUL University Vienna, and Worldline Spain.


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