The Smart City Hospitality

Author:	Jessika weber
The Netherlands
Scithos.eu

Purpose	Activation	Interconnection	Collaborating
	Raise Awareness	Educate	Visualize Needs
	Simulate Impact of Decisions	Decision Making	Designing
Co-Creation	Co-Analysis	Co-Design	Co-Implementation
	Co-Maintenance	Co-Monitoring
Outcome	Decision Making	Knowledge	Assessment
	Design	Inclusion	Awareness
	Partnership

Mechanics	Alternative Reality	Role Play	Rule Based Play
	Location Based	Simulations	Mapping
	Geolocation	Hypothesis	Metagame
Tech&Tools	Analoge Tangibles	AR / VR	Audio Visual
	Data AI	Data Collection/Visualization	Digital Interface
	Mobile
Aesthetics	Sensation	Imagination	Assemblage
	Physical Activity / Construction	Realism

Scale	Metropolitan	City	District
	Neighbourhood	Street	Undefined
Audience	Community	Planning Expert	Audience Stakeholders
	Policy Makers
Scope	Individual	Metropolitan	Small Group
	Crowd	Pre-Defined

Besides urban tourism contributing to (local) economic prosperity, in recent years its negative impacts have grabbed the media headlines, with the discussion now focusing on overtourism, CO 2 emissions and waste, which harm the quality of life for residents and the experience quality for tourists. Current developments such as COVID-19 on the other site make the tourism industry very fragile and vulnerable. The Smart City Hospitality (SCITHOS) project addresses these issues by supporting cities to make the transition towards resilient and responsible tourism. By combining hospitality principles, simulation tools, apps and serious gaming techniques, city tourism in six cities - Amsterdam, Belgrade, Darmstadt, Goteborg, and Stavanger, Valencia - examined.

The SCITHOS framework serves as the reference point for context-specific discussions about urban tourism with the Smart City Hospitality Project. Based on extensive literature review and over 50 interviews with stakeholders in the six participating cities, the SCITHOS framework combines current thinking on sustainable development with thinking on city hospitality and resilience. The framework places the discussion of city tourism in a systems perspective to create a more holistic discussion of the role and impacts of tourism in a city. The project and game stimulate collaborative forms of decision- making, even for a subject like city tourism development, which has in recent years been characterised by its divineness.

The project was run between 2016 to 20219 and financed by the ERA-NET – JPI Urban Europe Project with a total budget of EUR 1.4 mio. Smart City Hospitality (SCITHOS) is developed in cooperation with the Dutch Centre of Expertise, Leisure, Tourism, and Hospitality (CELTH) and project partners Breda University of Applied Sciences, Western Norway Research Institute, MODUL University Vienna, and Worldline Spain.